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Terms & Conditions

Welcome to Sun Diva swimwear.

This website is owned and operated by Sun Diva Ltd. Please read the terms and conditions displayed before using the sun-diva.com website. By using the sun-diva.com website, you are deemed to have read the terms and conditions and be bound by them. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

Please read these conditions carefully before using the website as by using the website, you signify your agreement to be bound by these conditions. Goods will be shipped via courier. Once payment has been received and processed, goods will be shipped.

Information  about the Seller

Information in accordance with the Law on Electronic Commerce and the Law on Consumer Protection:

1.    Name of the seller: Sun Diva Ltd.

2.    Headquarters: 17, Neofit Rilski Str., Fl. 4, Apt. 10, Sofia, Bulgaria

3.    Address of management: 17, Neofit Rilski Str., Fl. 4, Apt. 10, Sofia, Bulgaria

4.    Contact details: 16, Neofit Rilski Str., Sofia, Bulgaria,

email: info@sun-diva.com

tel.: +359 888 878 673

5.    VAT registration: BG204463784

6.    Number of certificate for administration of personal data: 428188

 

Conduct
This website has been developed for use by customers and intended customers. You agree not to use the website in any way that causes or is intended to cause access or the website to be damaged, interrupted, or impaired in anyway.

Contract
When you place an order to purchase a product from Sun Diva swimwear, we will send you an email confirming receipt and details of your order. Our acceptance of this offer to purchase will be at the time we dispatch that product to you and a confirming email in this regard is sent. The acceptance will be complete at this time. It is agreed at the time you place an order and it is your intention to enter into a contract with Sun Diva Ltd.

Pricing and availability
All pricing is in Euros. Sun Diva swimwear list products for sale on its website as indicated. Whilst we use our best endeavors to fulfill such orders, we cannot be held responsible if the products are not available at a given point in time. It is further noted that dispatch times indicated below are a guide and are not guaranteed dispatch times and should not be relied upon as such.

Customs and Import Duties
    •    Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
    •    Sun Diva swimwear ships your package DDU, "duties and taxes unpaid", and does not collect duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
For more information regarding your country's custom policies, please contact your local customs office.

Consent
Sun-diva.com assumes all sales are made to persons over the age of 18. If you are under 18, you need to have the involvement of a parent or guardian.

Orders
You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the product ordered unless you ask Sun Diva Ltd. sends you written confirmation of the cancellation prior to the product being dispatched to you. Sun Diva Ltd. may change the prices published on this site at any time. While every effort has been made to ensure the accuracy of prices and information displayed on the site, Sun Diva Ltd. reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price of the product description posted on this site, or an error in your order. We may require additional verification or information before accepting any order.

Pricing and Payment
For each online order, you must pay:
    •    The applicable price is expressed in Euros and includes the Goods and Services Tax for the relevant product as confirmed by Sun Diva Ltd. The pricing may be subject to x-rates for currency changes.
    •    The delivery fee and other charges are specified on the site in Euros at the time of purchase. Your order and credit card details are safe and secure. All personal and credit card information provided to the website is secured using 3D Secure Technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the payment options section of the site.


DUTIES AND TAXES

Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.

Sun Diva swimwear ships your package DDU, "duties and taxes unpaid", and does not collect the duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
For more information regarding your country's custom policies, please contact your local customs office

 

EXCHANGE & RETURNS

If your purchase is not exactly what you are looking for, you have 14 / fourteen /  days from receiving your order to arrange your exchange or return.

All charges and fees connected to returns are paid by the customer.

Please contact us at info@sun-diva.com to start your exchange or return process. .

Please make sure your items are returned new and unused.  Items that do not meet our policy will not be accepted and will be sent back to you. 

Please follow the steps below to return your purchase:

1. Email us at info@sun-diva.com to clarify whether you wish to exchange or return items. Please do not ship your exchange/return back without our authorisation, as it will not be processed.

2. When we receive your email, we will send you a confirmation that you may return your purchase.

3. Once we receive and examine the items, your refund will be credited to the original payment method. The time depends on your banking procedures. If the amount is paid by card, the refund is transferred there. For the refund, the customer is required to provide the shipment number, issued by the delivery company.

4. When you try on your new swimwear, please do not remove the protective hygienic sticker nor any tags or labels. Returns must also include the original box, as these are considered part of the product. Please place the swimwear box inside another box in order to prevent damage during shipping. 


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  

 

ITEM ON SALE 

Items on SALE cannot be refunded. 


NON- REFUNDABLE COSTS

Original shipping costs are non-refundable. Items purchased through Gift Cards vouchers cannot be refunded


OTHER TERMS AND CONDITIONS:

·         The possible voidability of any of the regulations of these terms and conditions will not lead to the voidability of the whole contract.

·         For any matters not mentioned in this contract, but connected to its implementation and interpretation, the legislation of the Republic of Bulgaria is being applied.

·         All disagreements between the parties in this contract shall be subject to the according court of law.

·         The current terms and conditions are applicable to all users of sun-diva.com.